Privacy Policy
Introduction
Welcome to Raaj Hotel (“we,” “our,” “us”). We are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, raajhotel.com, or use our services.
This policy applies to RAAJ HOTEL, the operating entity of Raaj Hotel, located in Hyderabad, Telangana, India.
Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Your name, email address, phone number, and physical address when you make a booking or fill out our contact form.
- Booking Information: Your check-in and check-out dates, room preferences, and any special requests.
- Payment Information: When you make a booking, your payment details are processed by our secure third-party payment gateway (e.g., Razorpay/PayU/Stripe). We do not store your full credit card number or financial details on our servers.
- Technical Data: Information automatically collected when you visit our Site, such as your IP address, browser type, and operating system. This is used for analytical purposes.
How We Use Your Information
Your information is used for the following purposes:
- To process and manage your room bookings and reservations.
- To process payments for your bookings.
- To communicate with you regarding your booking, send confirmations, and respond to your inquiries.
- To improve our website and services.
- To send you promotional materials and special offers, only if you have explicitly consented to receive them. You may opt out at any time.
How We Share Your Information
We do not sell or rent your personal data. We may share your information with trusted third parties only in the following circumstances:
- Payment Gateways: To securely process your payments.
- Service Providers: With third-party software providers who help us manage our booking system and website operations.
- Legal Requirements: If required by law or a valid legal process to disclose information to law enforcement or government authorities.
Cookies and Tracking Technologies
Our Site uses “cookies”—small text files stored on your device—to enhance your user experience. Cookies help us remember your preferences and understand how you use our Site. You can control or disable cookies through your browser settings.
Data Security
We are committed to protecting your data. We implement reasonable administrative, technical, and physical security measures, including SSL encryption on our website, to protect your personal information from unauthorized access, use, or disclosure.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Indian law and tax regulations.
Your Rights
You have the right to access, correct, or request the deletion of your personal data. To make such a request, please contact us using the details below.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at: +91 9885458885
Raaj Hotel
- 3-4-98/127 & 128, Near Noma Function Hall, NEW NARSIMHA NAGAR, MALLAPUR, Beside RATNADEEP SUPER MARKET, Nacharam, Hyderabad, Medchal Malkajgiri District, Telangana- 500076
Email: bookings@raajhotel.com
